Last Updated: July 3, 2026

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Global Health Treasures (“we,” “our,” or “the Company”) provides personalized lifestyle coaching, wellness education, and custom wellness planning services. Because our work includes both scheduled sessions and behind-the-scenes analysis, intake review, and individualized plan development, the following policy applies to all services and products.

 

By purchasing services from Global Health Treasures, you acknowledge and agree to the terms below.

 

1. Initial Consultation

The initial consultation is designed to assess alignment between your needs and our services.

• Quoted Fee/Rate 

• This fee is non-refundable once booked, regardless of attendance or completion status.

 

2. Service Commencement & Delivery Definition

Services are considered initiated and partially or fully delivered when any of the following occur:

• Submission and/or review of intake materials

• Review or interpretation of client health history, labs, or documentation

• Development of a personalized wellness plan, protocol, or recommendations

• Any client-specific analysis, formulation work, or program design begins

• Any direct communication or planning based on the client's case details occurs

 

Once service delivery has begun, value has been rendered even if no session has yet occurred.

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3. Cancellation, Refunds & Rescheduling (All Services)

3.1 Cancellation Window (Before Service Begins Only)

 

Clients may request cancellation of services within:

• 7 days of purchase
  AND only if service delivery has not yet begun

 

Approved cancellations are subject to:

• A 10% administrative fee

• Refund issued to original payment method within 5–10 business days (processing times may vary)

 

Once service delivery has begun, cancellations are no longer eligible for refund.

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3.2 Rescheduling Policy

Individual Sessions

• Minimum 24-hour notice required to reschedule

• Each session may be rescheduled once

• Late cancellations (less than 24 hours) or no-shows are considered fully delivered and non-refundable

 

Emergency Exceptions

Documented emergencies (e.g., medical or unforeseen urgent events) may be reviewed on a case-by-case basis. Approval is not guaranteed.

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4. Coaching Packages

Coaching packages include both session time and behind-the-scenes individualized service work.

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Packages may be canceled only if:

• Requested within 7 days of purchase

• AND no service delivery has begun (as defined in Section 2)

 

If approved:

• Refund is prorated for unused services

• Minus a 10% administrative fee

 

No refunds will be issued once any of the following occurs:

• Intake review begins

• A session is completed

• A personalized wellness plan or protocol is delivered or initiated

 

Missed or unused sessions within a package are not refundable once the package has been activated.

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5. Digital Products & Custom Wellness Materials

All digital products, wellness plans, protocols, and custom formulations are considered personalized intellectual property.

• All digital product sales are final once access is granted or delivery begins

• No refunds are issued after access, download, or viewing

• If a technical issue occurs, we will provide reasonable assistance or an alternative delivery method

Custom wellness plans and protocols are not returnable or refundable once created or delivered.

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6. Client Delays & Non-Participation

Client delays in completing intake forms, responding to communication, or scheduling sessions do not pause service delivery timelines.

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If a client does not complete required onboarding steps within a reasonable timeframe, services may still be considered active and billable based on work already completed.

Unused services due to client inactivity remain non-refundable once service delivery has begun.

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7. Purchases Made in Error

If a purchase error occurs, clients must contact us within 24 hours of purchase.

• Correction or refund eligibility is not guaranteed

• Requests are reviewed based on the service status at the time of the request

• If service delivery has begun, refunds will not be issued

 

8. Exceptional Circumstances

In cases of verified Company error (e.g., technical failure, incorrect product delivery, or scheduling error), we will:

• Correct the issue promptly

• Offer rescheduling or replacement delivery

• Issue a refund if a resolution is not possible

Approved refunds are processed to the original payment method, including Zelle when applicable, and may take 5–10 business days to reflect, depending on the financial institution.

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9. Review of Terms

Clients are responsible for reviewing all service terms prior to purchase. If clarification is needed, clients are encouraged to contact us at idahunt@globalhealthtreasures.com

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10. Agreement

By purchasing or engaging with Global Health Treasures services, you confirm that you have read, understood, and agreed to this Refund & Cancellation Policy.